1. General

Terms and conditions for Menna Lloyd Jewellery

Registered address:
Studio 3, The Model House, Llantrisant, Rhondda Cynon Taf, Wales, UK, CF72 8EB.

Menna Lloyd Jewellery is the trading name. For the purpose of these terms and conditions of web site use, Menna Lloyd means mennalloyd.com

These terms and conditions govern your use of the site and purchase of goods and services from the site. By continuing to access the mennalloyd.com site you are deemed to be accepting and consenting to the practices described in the terms and conditions, which may be updated by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of this site following such change shall signify your agreement to be bound by the modified terms and conditions.

2. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

3. Contract

No contract will exist between you and Menna Lloyd for the sale of any product unless and until Menna Lloyd has accepted your order with confirmation that it has been dispatched. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Menna Lloyd sends an order despatched email, and payment is taken from your credit / debit card. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

4. Content of the Website

Menna Lloyd jewellery (we) reserve the right to withdraw any products from this site at any time and or remove or edit any of the information. We may also refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable by reason of our withdrawing any products from the site, whether or not the product has been sold, removing or editing any materials or site content, refusing to process a transaction or suspending any transaction after processing has began.

You must be aged18 years old, provide your name, a contact phone number, email address and a valid delivery address to be able to purchase from this site.

5. Product Care

It is essential that the following aspects of taking care in wearing and handling jewellery are followed.

The products sold on this site are unsuitable for children. All of our jewellery is designed to be decorative, comfortable and for personal use and must be handled with care.

(See: Jewellery Care section of the Website for full details).

6. Prices and Payments

All of our prices are in pounds sterling and do not include delivery charges. Delivery charges vary depending on the size and weight of the piece

Initially we will accept payments by PayPal/credit card into our PayPal business account, by bank transfer or cheque. Customers wishing to pay by cheque should post cheques to Menna Lloyd, Studio 3, The Model House, Llantrisant, Rhondda Cynon Taf postcode. Please note goods will not be dispatched until the cheque has cleared. Customers wishing to pay by bank transfer should contact Menna Lloyd by telephone or email.

No order is binding to Menna Lloyd or you until we have accepted and received payment in full. We reserve the right to cancel any order due to incorrect pricing, incorrect stock levels or any other reason, which will prevent us from supplying the product at the advertised price.

Customers outside of the UK are responsible for all local taxes, customs charges and import duties on their order and these are not included in the purchase price.

7. International Orders

For any queries about orders outside the UK, please call us on 07889339128 or contact Menna for advice.

8. Delivery

All UK orders will be handles through Royal Mail Special Delivery.

All international orders will be handled by courier. The charges are calculated depending on the weight (kg) and destination of the order. This will be discussed with you prior to confirming purchase. Please contact us by calling 07889339128 or via the contact page.

In cases of items returned to us due to failed delivery it will be the responsibility of the customer to arrange and pay for re-delivery.

a. Estimated delivery times, UK: For 'The Collection pieces' 10 to 21 working days. For 'Special Edition' pieces and commissions (see website content) 4 to 6 weeks.

For the rest of the world, for 'The Collection' pieces 10-28 working days. For Special Edition pieces and commissions (see website content) 4-6 weeks.

b. Additional note on Delivery times: Although we do our best to ensure goods are delivered within the stated time, delivery tomes are estimated and cannot be guaranteed. All the pieces are hand crafted, and most of the pieces are made to order to enable us to create the piece of jewellery, which will meet your requirements.

We are not liable for delays or failures of delivery caused by a failure to gain access to the delivery address or failure to obtain a signature or because of other circumstances beyond our reasonable control. Specific delivery times or days cannot be agreed at any time during the order process.

Royal Mail handles all UK deliveries and all delivery dates quoted are provided by Royal Mail. We shall not accept any liability for any inaccuracies in this information or delays in their delivery times.

9. Cancellations, Returns and Refunds

a. Cancellations:

You have the right to cancel your order at any time before you receive the product/s. If the product has already been dispatched when you contact us to cancel, you will be advised to return them upon delivery at your own expense. They must be in perfect unused state

b. Made to Order (Bespoke) Products:

If you need to cancel or amend your order for 'made to order' products you may do so up to 48 hours after you have placed your order. If you wish to amend or cancel after 48 hours, we reserve the right to charge you additional costs incurred by ourselves, as the process of making will have commenced.

c. Refund Policy:

We will be happy to exchange or refund any unwanted Menna Lloyd product provided that it is returned to us unused, in its original condition and packaging and with proof of purchase within 14 days from the date of delivery. You must notify us either via email or telephone that you wish to return a product within 7 days of receiving your order. We will provide a full refund within 28 days, after we have received the returned goods. We recommend that all returned items be posted via Royal Mail Special Delivery as this provides insurance. You are responsible for any item, until we have received it.

10. Our Responsibilities to You

Menna Lloyd provides a service that allows individuals or organizations to browse and order our products.

All products sold on this site are fit for the purpose described. We will not accept any liability for any damage, injury or any other type of claim made if the product has been misused and not properly cared for.

11. Sphere of Operations

Menna Lloyd will operate its service on a worldwide basis and covers the field of jewellery supplies.

12. Limitations of Liability

You access this site at your own sole risk. Menna Lloyd accepts no liability to you or any other party arising out of the site including any costs, claims or damages whether incidental or arising from the use of this site or the participation in the service which we provide.

13. Privacy Policy

Please take the time to read our Privacy Policy. By consenting to these terms and conditions, you acknowledge and agree to be bound by the terms of our privacy policy.

14. Intellectual Property

The entire content of the website, including all jewellery design, copyright, trademarks and other intellectual property rights it contains, including the use of the name Menna Lloyd is the sole property of Menna Lloyd and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

15. Access

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We make no warranty that this site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.

16. Entire Agreement

These terms and conditions set out the entire agreement between you and Menna Lloyd in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing

17. Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes arising shall be subject to the non-exclusive jurisdiction of the courts in England and Wales.